IOT poses new challenges for designers who work with software products or services. Connected products design is complex because of increased users and systems. UX design involves interaction between users from the virtual system to a physical system. Because of networking and distribution on multiple devices, UX designing becomes complex. Mentioned below are challenges that every UX designer is facing while making products and services available for the future.
IOT base is networking, it’s nothing without it. Future devices will be of no use if they are not a part of a network. A connection may be wireless or wired. Most of the devices available now work on Wi-Fi. Connectivity plays a big role. Connectivity is a technical problem so we can do little about it, but it has a greater impact. The process involves the transfer of data without involving human doing it manually, So, it’s compulsory to be connected over the same network. Now cell phones and laptop face network issues, e.g. during a video call a poor connection or website loading slowly, how annoying it is but unfortunately, we are used to it now. What if a hundred dollars device shows the same issue? Developers need to handle such IOT devices as they are not online every time. For each use case, there must be the right connectivity solution. Selection of a connectivity protocol has a large impact on this part of the user experience. Intelligently select the connectivity technology and UX designers must consider how to respond to the issues that some devices may have when offline for a short or longer time.
Designing the Application
Now modern devices have different versions that are usually dumb. Cooperating with AI and considering adopting a change is not easy to handle. Dealing with the updates while considering it must be reliable to different systems is a big challenge. So, while designing first do research on every technology you are going to use in order to avoid future problems.
The idea of IoT is common in the market but still, there are a lot of questions and obstacles. Like there are many devices connected and standalone are useful and smart but fail when working together in a team. It’s not possible to control all the devices from a single place and synchronizing data. One of the biggest challenges for UX designers is to unify interfaces to fit various user experiences. Fragmented UX makes life difficult however the purpose of such devices is to make life easier. There must be a common user interface to handle multiple type of data from different devices considering usability of user interface individually and interoperability. Consider multiple use cases through distribution of user experience. There must be a flexible design to handle complexity of IOT system.
Earliest websites lack usability because IOT was young. There come new interfaces, and stuffs that users start learning them and so IOT evolved and become the most prominent part of every application/service. IOT is not very much usable now right now however it is making our life easier and easiest. For example, to turn off the light one who is lying get up to off the switch however it is possible to do it using their phone. IOT enhances efficiency and effectiveness. Another major constraint is that IOT products are not using the traditional approach because the current knowledge and experience are not applicable at all. UX designers must do research to get the experience of end users with new devices and optimize accordingly.
Must add value to your product for end users. The design must be simple, quick and not challenging technically. As discussed above connectivity is base of IOT so it must be frictionless. Learn context and understand the product to improve overall long-term usability.